The Cavity Wall Insulation guarantee explained
Following an application for a Cavity Wall Insulation grant, an Installer registered with CIGA, the Cavity Insulation Guarantee Agency will carry out a free, no-obligation survey. The surveyor will check for any problems that would mean the insulation could not be fitted, including: brickwork in poor condition, signs of damp and rubble present in the cavity...
Once you've had your Cavity Walls insulated, the installation company will apply to CIGA for the guarantee on your behalf. CIGA will then send it directly to you. The guarantee is valid for a period of 25 years (although insulation systems are designed to last much longer) and covers both defective materials and workmanship.
If the walls are correctly surveyed and insulated, it is extremely unlikely that you will experience any problems. However, if issues do arise you will need to contact CIGA who will appoint the installer who originally carried out the work to rectify the issue. If the installer is no longer trading, CIGA will allocated another registered installer to investigate and carry out any necessary works. All work is carried out completely free of charge.
If you sell your property, the guarantee can be passed to the new owner and the details can also be put into their name. If you have lost your guarantee, CIGA are able to issue a replacement. Updates and replacements are subject to an administration fee of £6.
The CIGA website has a list of registered installers operating across England, Scotland, Wales and Northern Ireland. Alternatively, you can Apply for a grant via EnergyLink and we will put you in touch with a registered local installer.